CUSTOMER SERVICE POLICY

Overview

We are committed to providing every customer with a professional, transparent, and hassle-free shopping experience. This Customer Service Policy standardizes all service rules applicable to all orders and products on our website, covering shipping arrangements, freight regulations, return and refund terms, transaction currency specifications, and customer consultation services. All policies are uniformly implemented for all users, ensuring fair, standardized, and consistent service for every global customer.
Our service policy applies to all product categories sold on our platform, including kitchen tableware cleaning supplies, whole-house multi-functional cleaners, clothing care products, space fragrances and accessories, body shower care items, hand cleaning products, hair care series, exclusive men’s personal care products, and basic daily personal care essentials.

Shipping Policy

Order Processing & Shipment Time

All valid orders placed on our website will be processed and shipped within 1 to 3 working days after order confirmation. Our team conducts strict packaging and quality inspection before shipment to ensure that all products are intact and well-packaged before delivery. We maintain efficient order processing efficiency to shorten the waiting time for customers and ensure timely dispatch of all goods.

Delivery Time

The unified estimated delivery time for all orders is 6 to 12 working days from the date of shipment. This delivery standard is applicable to all regional deliveries supported by our platform, with no separate delivery time declaration required for different regions. At present, we do not provide expedited delivery services, and all orders will be delivered in accordance with the unified 6-12 working days delivery cycle to ensure stable and reliable logistics performance.

Freight Rules

We provide 100% free shipping for all products and all orders on the platform. There are no hidden fees, additional shipping charges, or regional surcharges. All customers can enjoy free delivery service without any threshold, bringing a cost-effective and worry-free shopping experience.

Return & Refund Policy

Return Eligibility & Time Limit

We support a 60-day return service for all products sold on our website. Customers can initiate a return application within 60 days of receiving the products if they are not satisfied with the items or encounter product problems during use. All return applications will be reviewed and processed in strict accordance with the unified platform rules, with flexible and customer-friendly service standards.

Refund Processing Rules

After your return application is approved and the returned goods are received and verified by our team, we will complete the refund processing within 5 to 10 working days. The refund will be executed in accordance with the original payment path, and the entire refund process is standardized and traceable. We adhere to efficient refund processing standards to fully protect the legitimate rights and interests of every customer.

Transaction & Settlement Rules

All product pricing, order settlement, and fund transactions on our website are uniformly denominated in USD (United States Dollar). All billing standards are transparent and unified, with no differential pricing or hidden settlement fees. Customers can clearly check all order expenses during the shopping process to ensure open and standardized transaction procedures.

Customer Consultation & Support Service

For any questions regarding product consultation, order inquiry, logistics status, return and refund processing, service suggestions, and business cooperation, please refer to our Contact Us page for all official communication channels. Our professional customer service team will provide standardized, polite, and professional replies to all customer inquiries, and actively solve various problems encountered by customers during the shopping and after-sales process.
We always take customer satisfaction as the core service standard, continuously optimize our service processes, improve service efficiency, and strive to provide every user with a secure, comfortable, and reassuring full-cycle shopping service experience.