PRIVACY POLICY

Introduction

This Privacy Policy outlines how our platform collects, uses, stores, protects, and manages the personal information of all customers who visit, browse, and place orders on our official website. We attach great importance to the protection of user privacy and personal data, and strictly abide by global personal data protection principles. This policy aims to help every user clearly understand our data processing rules, ensure transparent and standardized data management, and fully protect your personal privacy and legitimate rights and interests during all shopping and service processes.
This Privacy Policy applies to all users accessing our website, purchasing our products, and receiving our customer services, covering all product lines on the platform, including kitchen tableware cleaning, whole-house multi-functional cleaning supplies, clothing care, space fragrance and peripheral products, body and hand care, hair care, exclusive men’s personal care, and basic daily personal care products.

Information We Collect

We only collect necessary and legitimate user information to support normal website operation, order processing, logistics delivery, and after-sales service. The personal information we collect is limited to the following categories:

Order and Transaction Information

When you place an order on our website, we will collect basic order information required for transaction completion, including your consignee name, contact information, delivery address, order product details, transaction amount, and payment records. All transaction settlements on our platform are uniformly denominated in USD, and we will retain standardized transaction data for order verification, financial reconciliation, and after-sales tracking.

User Interaction Information

When you browse our website, consult customer service, submit service feedback, or initiate return and refund applications, we may record your browsing behavior, consultation content, service demand information, and interactive records. Such information is only used to optimize our product experience, improve customer service quality, and respond to your service requests efficiently.

Technical Access Information

To ensure the stable operation of the website and optimize user access experience, we may automatically collect technical information such as your device type, browser type, access time, page browsing records, and network environment information. This technical data will not be associated with your personal real identity and will only be used for website security maintenance, fault troubleshooting, and operational data analysis.

How We Use Your Information

All collected user information will only be used for legitimate and specified service purposes, and we will never use your personal data for unauthorized commercial purposes. The main usage scenarios are as follows:
  • To complete order processing, including order confirmation, product packaging, shipment arrangement, and logistics delivery follow-up, ensuring that your purchased goods are delivered to you smoothly within the unified 6-12 working days delivery cycle.
  • To provide after-sales guarantee services, including processing your 60-day return applications and 5-10 working days refund procedures, verifying order information, and solving after-sales problems efficiently.
  • To respond to your customer consultation, service feedback, and demand suggestions, and provide professional and targeted service support through the official contact channels on our Contact Us page.
  • To optimize website functions, adjust product categories, upgrade service processes, and improve overall user shopping experience based on user browsing and transaction data.
  • To maintain website security, prevent abnormal access, malicious transactions, and illegal operations, and protect the legitimate rights and interests of users and the platform.

Information Storage and Protection

We adopt strict technical and management measures to protect your personal information from unauthorized access, disclosure, tampering, loss, and abuse. All user data is stored through secure and standardized data storage systems, with professional encryption and access permission control mechanisms.
We will retain your personal information only for the period necessary to fulfill the service purposes. After the service is completed and the data retention period expires, we will automatically and safely clean up or anonymize the relevant user data in accordance with standardized procedures. We will not retain your personal information indefinitely without legitimate reasons.

Information Sharing and Disclosure

We firmly adhere to the principle of non-disclosure of user private information. We will never sell, rent, or transfer your personal information to any third-party commercial institutions for profit purposes without your explicit consent.
We may only disclose your necessary information to third-party service providers involved in the service process under the premise of strict confidentiality agreements, including logistics and delivery service providers (only providing delivery address and contact information for goods delivery) and payment service institutions (only processing USD transaction settlement data). All third-party service providers must abide by strict privacy protection clauses and are prohibited from using your information for other unrelated purposes.

User Rights

You have the right to inquire, view, confirm, and request correction of your personal information stored on our platform. You also have the right to request us to delete your personal data or stop irrelevant data processing within the scope permitted by relevant rules.
If you need to exercise your personal information rights or have any questions about our data processing and privacy protection rules, please contact our official team through the channels displayed on our Contact Us page. We will verify your identity and respond to your legitimate requests in a timely and efficient manner.

Cookie Policy

Our website may use Cookies and similar technical tools to identify user browsing identity, record browsing preferences, optimize page display effects, and improve website access efficiency. You can adjust the Cookie permission settings through your browser settings according to your personal preferences. Disabling partial Cookies may affect the smoothness of individual page functions, but will not affect your normal order placement and basic shopping rights.

Policy Updates

We reserve the right to adjust and optimize this Privacy Policy in a timely manner according to platform operation upgrades and service iteration needs. All updated privacy policy contents will be published on the official website page. The revised policy will take effect immediately after publication, and your continued use of the website and our services will be deemed as your recognition and acceptance of the updated policy terms.

Contact

If you have any questions, doubts, or suggestions regarding this Privacy Policy and our user privacy protection measures, please get in touch with our official support team via the contact information listed on our Contact Us page.