REFUND POLICY

Introduction

This Refund Policy clearly defines the standardized return and refund rules applicable to all orders placed on our official website, covering product return qualifications, refund processing procedures, processing timeframes, and relevant service specifications. This policy applies to all product categories sold on our platform, including kitchen tableware cleaning supplies, whole-house multi-functional cleaners, clothing care products, space fragrances and peripheral accessories, body shower care, hand cleaning items, hair care products, exclusive men’s personal care lines, and basic personal care essentials.
We adhere to customer-oriented service principles and provide transparent, fair, and efficient after-sales refund services for all global customers. By standardizing the refund process, we aim to effectively protect every customer’s legitimate shopping rights and create a secure and worry-free shopping experience.

General Return & Refund Eligibility

We offer a unified 60-day return window for all products available on our website. Customers may initiate a return and refund request within 60 days upon receipt of the goods if you are unsatisfied with the products, encounter product quality issues, or receive incorrect or damaged items.
To qualify for a successful return and refund application, the returned items must be in resalable condition unless the products are defective, damaged, or faulty upon arrival. All returned goods must follow our official return guidelines to ensure smooth review and processing.

Standard Refund Processing Timeline

Once your return application is submitted, our official team will conduct a formal review of your request and relevant order information. After your return request is approved and we successfully receive and verify your returned items, we will complete the official refund processing within 5 to 10 working days.
All refunds will be processed via your original payment method. The specific arrival time of the refund may be slightly affected by the processing rules of your payment platform or financial institution, which is beyond our operational control. We strictly follow the unified processing cycle to ensure all refunds are completed efficiently and orderly.

Shipping & Fee Rules for Refunds

All products on our website enjoyfull free shipping with no shipping fees charged for any valid orders. No shipping charges or handling fees will be deducted from your refund amount for standard order purchases.
Our platform implements a unified global delivery cycle of 6 to 12 working days, with orders shipped within 1 to 3 working days after payment confirmation. Since no expedited delivery service is provided, no additional freight or service fees will be involved in any refund processing scenarios.

Approved Refund Scenarios

We support full or partial refunds under the following standard scenarios:
  • Products received with quality defects, damage, or functional abnormalities that affect normal use
  • Incorrect items or quantity errors delivered compared with your official order details
  • Customer-initiated return requests within the valid 60-day return period for personal dissatisfaction reasons
  • Order abnormal problems confirmed and verified by our official customer service team

Non-Refundable Situations

To standardize service management, we do not support refund applications under the following situations:
  • Return requests initiated beyond the valid 60-day return period
  • Products damaged artificially, severely worn, or improperly used by customers after receipt
  • Lost, missing, or privately disposed of products without official return verification
  • Invalid return applications that fail to pass our official review and verification

Currency Settlement Standard

All order transactions, settlement calculations, and refund amounts on our website are uniformly denominated in USD (United States Dollar). All refund standards are calculated based on the actual payment amount of the original order, with no hidden deductions or differential settlement rules.

Service Consultation & Support

If you have any questions about return application steps, refund progress inquiry, eligibility verification, and other related after-sales problems, please contact our professional customer service team through the official channels displayed on our Contact Us page. We will provide professional guidance, timely follow-up, and efficient problem solving for all your refund-related needs.

Policy Update Statement

We reserve the right to update and optimize this Refund Policy in accordance with platform service upgrades and operational adjustments. The latest policy content will be officially published on our website and take effect immediately. Your continued use of our website and services will be deemed as your full acceptance of the updated refund terms.