SHIPPING POLICY

Introduction

This Shipping Policy sets forth the official, standardized shipping and delivery rules for all orders placed on our website. It covers order processing timelines, shipping arrangements, unified delivery cycles, freight regulations, and relevant service specifications applicable to all users and all product categories in our store. These categories include kitchen tableware cleaning supplies, whole-house multi-functional cleaning agents, clothing care products, space fragrances and peripheral items, body shower care, hand cleansing products, hair care collections, exclusive men’s personal care goods, and basic daily personal care essentials.
We implement unified global shipping standards for all regions to ensure a consistent, transparent, and reliable logistics experience for every customer worldwide. All shipping arrangements are executed in accordance with the unified platform rules without regional differentiation or special declarations.

Order Processing & Shipment Time

All confirmed and paid orders will undergo systematic verification, product inspection, and standardized packaging before dispatch. Our standard processing and shipment window is 1 to 3 business days. Our team strictly arranges order production, sorting, and packaging in sequence to ensure all items are intact, well-protected, and compliant with international shipping standards before leaving the warehouse. Orders are processed efficiently to shorten pre-delivery waiting time and ensure timely shipment for all customers.

Unified Delivery Timeframe

We apply a uniform global delivery cycle for all destinations supported by our platform. The standard estimated delivery time for all orders is 6 to 12 business days after shipment. This delivery timeline is universally applicable to all regional shipments without separate regional time explanations or differentiated delivery rules.
Please note that we do not provide expedited shipping services. All orders will follow the standard 6–12 business day delivery schedule to guarantee stable logistics quality and consistent service experience for global users.

Free Shipping Regulation

Our platform provides full free shipping for all products and all orders. There are no spending thresholds, no hidden logistics fees, no regional surcharges, and no additional handling fees for any valid orders. All customers can enjoy zero-cost delivery services regardless of order amount or delivery region, bringing a cost-effective and transparent shopping experience.

Shipping Coverage & Service Explanation

Our standardized shipping service covers all regions supported by the platform’s global logistics system. All orders adopt unified logistics allocation and transportation standards to ensure stable transit efficiency and package safety. During the logistics transportation process, we maintain standardized tracking mechanisms to ensure order delivery progress can be effectively followed up.
Unforeseen factors including but not limited to regional logistics adjustments, transportation route optimization, and routine customs inspection may cause slight fluctuations in individual delivery progress, which are beyond the independent control of our platform. We will always try our best to ensure delivery stability and provide follow-up service support for abnormal logistics situations.

Order Currency Standard

All order settlements, freight settlements, and platform transaction records are uniformly denominated in USD (United States Dollar). All shipping-related charging standards and order settlement rules are transparent and unified, ensuring standardized and open transaction procedures for all global users.

Shipping Related After-Sales Rules

All shipping services are closely linked with our official after-sales system. All products enjoy a 60-day return policy and a 5–10 business days refund processing cycle. If customers receive damaged, missing, or incorrect goods caused by logistics or shipment errors, they can initiate official after-sales applications in accordance with our Refund Policy and Customer Service Policy. Our team will verify and handle relevant issues efficiently to protect customer legitimate rights and interests.

Customer Support & Inquiry

For any inquiries regarding order shipment status, delivery progress, logistics exceptions, and shipping rule consultation, please refer to all official contact channels displayed on our Contact Us page. Our professional customer service team will provide accurate replies and standardized service guidance for all your shipping-related questions.

Policy Update Statement

We reserve the right to update and adjust this Shipping Policy according to platform service upgrades, logistics system optimization, and operational adjustments. The latest policy terms will be officially published on the website and take effect immediately. Your continued use of our website and services constitutes your full acceptance of the updated shipping policy provisions.